Customer Terms of Service

These Customer Terms of Service ("Terms") govern your access to and use of the MomentFolk website, mobile applications, and related services (collectively, the "Platform").

MomentFolk is owned and operated by Kodeac Software Solutions Private Limited, a company incorporated in India ("Kodeac", "MomentFolk", "we", "us", or "our"), having its registered office at:
Door No. 43-76-16, Block: 76, Ajith Singh Nagar, Vijayawada – 520015, Andhra Pradesh, India.

By creating an account, submitting an enquiry, contacting a Service Provider through the Platform, or otherwise using MomentFolk, you agree to these Terms and our Privacy Policy. If you do not agree, you must not use the Platform.

1. About MomentFolk

MomentFolk is an online technology platform designed to help customers discover, view, compare, contact, and connect with independent photographers, videographers, creators, event professionals, and other service providers ("Service Providers" or "Providers").

MomentFolk is an intermediary/platform and is not the provider of the underlying photography, videography, event, creative, or other services offered by Providers.

Unless MomentFolk expressly states otherwise in writing, MomentFolk:

• does not employ Providers;
• does not act as an agent, partner, representative, franchisee, or employer of Providers;
• does not set Provider pricing;
• does not enter into the underlying service contract between a Customer and Provider;
• does not collect or hold payments made by Customers to Providers;
• does not determine cancellation or refund terms for Provider services;
• does not supervise or control how a Provider performs their services; and
• does not guarantee the quality, suitability, availability, legality, safety, or outcome of Provider services.

Any contract for services is entered into directly between you and the relevant Provider.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to create a MomentFolk account or submit an enquiry to a Provider.

You may browse publicly available Provider profiles without creating an account.

3. Customer Accounts

Certain Platform features may require an account.

You agree to provide accurate and current information and to keep your account credentials secure.

You are responsible for activity conducted through your account, except to the extent such activity results from circumstances for which MomentFolk is legally responsible.

You must promptly notify us at info@momentfolk.app if you reasonably suspect unauthorized access to your account.

Customers may request or initiate account deletion through the functionality provided in the Platform, including available account settings.

4. Provider Profiles

Providers may create publicly accessible profiles containing information such as:

• name or business name;
• profile photographs;
• service categories;
• city or service area;
• descriptions and experience;
• indicative or stated pricing;
• portfolio photographs and videos;
• social-media links, including Instagram; and
• other information submitted by the Provider.

MomentFolk generally relies on information supplied by Providers.

Except where the Platform expressly states otherwise, publication of a Provider profile does not mean that MomentFolk endorses, certifies, guarantees, recommends, or warrants that Provider.

5. Provider Verification and No General KYC

MomentFolk may provide certain technical verification features, including verification of a Provider's connection to an Instagram account through an authorization mechanism.

Such verification only confirms the limited technical fact indicated by the Platform. It must not be interpreted as verification of the Provider's identity, professional qualifications, criminal history, business legitimacy, ownership of portfolio content, or suitability.

MomentFolk does not conduct general KYC or background verification of Providers.

Customers should perform whatever independent checks they consider appropriate before engaging a Provider.

6. Portfolio Authenticity

Providers may display photographs, videos, descriptions, and other portfolio materials.

MomentFolk requires Providers to have appropriate rights or permissions for content they upload. However, MomentFolk cannot independently guarantee that:

• portfolio material was created by the Provider;
• the Provider owns the material;
• all persons appearing in the material consented to its publication;
• the material accurately represents the Provider's current skills;
• the material is free from third-party intellectual-property claims; or
• a displayed project was actually commissioned or completed as represented.

You should use your own judgment when evaluating a Provider.

Suspected plagiarism, impersonation, copyright infringement, fabricated portfolio material, or other misuse may be reported through the Platform where reporting functionality is available or to info@momentfolk.app.

7. Enquiries and Provider Approval

Customers may contact Providers through MomentFolk's enquiry functionality.

Submitting an enquiry does not create a booking or require a Provider to accept the enquiry. A Provider may accept, reject, or choose not to respond to an enquiry.

Where a Provider approves an enquiry, MomentFolk may make contact information selected by that Provider—such as phone, WhatsApp, or email details—available to the relevant Customer to facilitate further communication.

You must not misuse contact information obtained through MomentFolk.

8. Customer–Provider Contract

After connecting through MomentFolk, the Customer and Provider are responsible for agreeing between themselves on all terms of the engagement, including where applicable:

• scope of work;
• date, time, and location;
• pricing and quotations;
• advance payments or deposits;
• travel and accommodation;
• deliverables;
• delivery timelines;
• revisions;
• cancellation and rescheduling;
• refunds;
• intellectual-property and usage rights;
• licenses for photographs or videos;
• confidentiality;
• taxes;
• invoices;
• additional expenses; and
• dispute-resolution arrangements.

MomentFolk is not a party to that agreement.

Customers are encouraged to obtain important terms in writing before making payment or allowing work to begin.

9. Payments

MomentFolk does not currently collect, receive, hold, escrow, or process Customer payments for the underlying services supplied by Providers.

Payments for Provider services are arranged directly between the Customer and Provider outside MomentFolk.

MomentFolk does not issue invoices on behalf of Providers for those underlying services.

You are responsible for verifying payment instructions before transferring money.

MomentFolk is not responsible for refunds, chargebacks, deposits, non-payment, payment disputes, or losses arising from payments made directly between Customers and Providers, except where liability cannot legally be excluded.

10. Cancellations and Refunds

Each Provider determines the cancellation, rescheduling, deposit, and refund terms applicable to their services.

Customers should obtain these terms directly from the Provider before making payment.

MomentFolk does not determine or administer refunds relating to the underlying Provider services.

11. Communications

MomentFolk may facilitate enquiries and communications between Customers and Providers and may retain Platform communication records for legitimate operational, security, dispute-evidence, and legal purposes as described in our Privacy Policy.

After an enquiry is approved, Customers and Providers may communicate using external services such as WhatsApp, telephone, email, or Instagram.

External services are governed by their own terms and privacy practices.

12. Reviews

Where enabled, Customers may submit ratings or reviews relating to Providers.

Reviews must reflect genuine experiences and must not contain fabricated claims, threats, harassment, unlawful content, spam, manipulation, or content that infringes another person's rights.

MomentFolk may investigate and remove or restrict reviews that we reasonably believe violate these Terms, applicable law, or Platform policies.

Providers may be permitted to respond publicly to reviews.

MomentFolk does not guarantee the accuracy of every review.

13. Customer Content and Reference Materials

MomentFolk may allow Customers to upload reference photographs, files, descriptions, or other materials to communicate their requirements.

You must only upload material that you have the lawful right to use and share for the intended purpose.

You must not upload unlawful, infringing, malicious, highly sensitive, or privacy-invasive material.

Uploading Customer content for the purpose of obtaining a service does not by itself give MomentFolk permission to use that material in public advertising or promotional campaigns.

Where MomentFolk wishes to use Customer content for such purposes, additional permission may be requested where appropriate or required.

14. Prohibited Conduct

You must not:

• use MomentFolk for unlawful, fraudulent, deceptive, abusive, or harmful activity;
• impersonate another person;
• create false enquiries;
• harass, threaten, stalk, or discriminate against Providers or other users;
• scrape, harvest, extract, or systematically collect Provider or Customer information without authorization;
• use bots or automated systems to access the Platform without authorization;
• circumvent security or access controls;
• introduce malware or harmful code;
• misuse Provider contact information;
• manipulate reviews or Platform metrics;
• infringe intellectual-property, privacy, publicity, or other rights; or
• use MomentFolk in a manner that materially interferes with the Platform or other users.

15. Reports, Safety and Enforcement

MomentFolk may receive reports concerning fraud, scams, plagiarism, copyright infringement, impersonation, harassment, illegal activity, fake portfolios, data misuse, security abuse, repeated complaints, or other misconduct.

Depending on severity and available evidence, MomentFolk may:

• request information;
• issue a warning;
• remove or restrict content;
• restrict functionality;
• temporarily suspend an account;
• investigate further; or
• permanently terminate an account.

Serious safety, fraud, security, infringement, or legal concerns may result in immediate restriction or suspension without prior notice where reasonably necessary.

Where appropriate, affected users may contact info@momentfolk.app to request review of an enforcement decision.

16. Intellectual Property in MomentFolk

The MomentFolk Platform, including its software, source and object code, technology, interface, design, branding, logos, graphics, Platform-created content, databases, compilation, and other proprietary elements, is owned by Kodeac Software Solutions Private Limited or its licensors and is protected by applicable intellectual-property laws.

Except as expressly permitted, you may not copy, reproduce, modify, distribute, reverse engineer, commercially exploit, scrape, or create derivative works from protected elements of MomentFolk.

No rights in the MomentFolk name, branding, logo, software, or proprietary technology are transferred to you.

17. Third-Party Services

MomentFolk may contain links or integrations involving third-party platforms.

MomentFolk does not control those third parties and is not responsible for their independent services, availability, security, content, or privacy practices.

18. Platform Availability and Changes

We may modify, update, add, remove, suspend, or discontinue Platform features where reasonably necessary for business, technical, security, legal, or operational reasons.

We do not guarantee uninterrupted or error-free Platform availability.

19. Suspension and Termination

We may restrict, suspend, or terminate access where reasonably necessary because of:

• violation of these Terms;
• fraud or suspected fraud;
• security threats;
• unlawful activity;
• harassment or abuse;
• intellectual-property infringement;
• misuse of personal data;
• attempts to compromise Platform systems; or
• other serious risks to MomentFolk, its users, or third parties.

Nothing in this section limits rights you may have under mandatory applicable law.

20. Important Disclaimers

To the maximum extent permitted by applicable law, MomentFolk does not warrant or guarantee:

• Provider identity beyond any verification expressly described;
• Provider qualifications, licensing, experience, or background;
• portfolio authenticity;
• ownership of Provider portfolio content;
• Provider reliability or conduct;
• Provider availability;
• accuracy of Provider information;
• service quality;
• particular results or deliverables;
• safety of an engagement;
• prices quoted by Providers; or
• successful resolution of Customer–Provider disputes.

Nothing in these Terms excludes warranties, remedies, consumer rights, or liabilities that cannot lawfully be excluded.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Kodeac and MomentFolk will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses arising from an independent Provider's services, conduct, failure to perform, cancellation, portfolio representations, or direct financial arrangements between a Customer and Provider.

This limitation does not exclude or limit liability to the extent that doing so is prohibited by applicable law, including liability arising from MomentFolk's own conduct where such liability cannot lawfully be excluded.

22. Customer–Provider Disputes

Disputes concerning the underlying service—including quality, payment, cancellation, delivery, refunds, revisions, ownership, or performance—should ordinarily be resolved directly between the Customer and Provider.

MomentFolk may receive reports or provide relevant Platform records where appropriate, but doing so does not make MomentFolk a party to the underlying transaction or require MomentFolk to adjudicate the dispute.

Nothing prevents a user from exercising rights or remedies available under applicable law.

23. Privacy

Our collection and use of personal information is governed by the MomentFolk Privacy Policy.

24. Changes to These Terms

We may update these Terms to reflect legal, regulatory, security, technical, product, or business changes.

Where required by applicable law, we will provide notice of material changes and obtain consent where legally necessary.

The effective or updated date will appear at the beginning of these Terms.

25. Governing Law and Consumer Rights

These Terms are governed by the laws of India, subject to any mandatory protections available to you under the laws applicable in your country of residence.

Nothing in these Terms is intended to waive, restrict, or replace any non-waivable consumer right, statutory remedy, or right to approach an appropriate consumer commission, regulator, authority, or court.

Subject to such mandatory rights, courts having competent jurisdiction in Andhra Pradesh, India will have jurisdiction over disputes involving MomentFolk/Kodeac.

26. Grievance Officer

For grievances concerning the Platform, you may contact:

Kamala Kanagala
Director / Grievance Officer
Kodeac Software Solutions Private Limited
Door No. 43-76-16, Block: 76, Ajith Singh Nagar, Vijayawada – 520015, Andhra Pradesh, India
Email: kamala@kodeac.in

We will handle grievances in accordance with applicable legal requirements.

27. Contact

For general support, legal questions, copyright or plagiarism reports, and other enquiries:

Email: info@momentfolk.app
Website: momentfolk.app
Kodeac Software Solutions Private Limited
Door No. 43-76-16, Block: 76, Ajith Singh Nagar, Vijayawada – 520015, Andhra Pradesh, India.
© 2026 Kodeac Software Solutions Private Limited. All rights reserved.